We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any reservation cancelled with a minimum 12 hours notice prior to the pick up time. Refunds usually show to your account within 10 business days.
We will not refund payments if cancellation occurs within 12 hours of pick up time or if the traveling party elects not to appear for a pickup (a no show) without notification.
There is a $4.00 processing fee for each leg of a reservation that is cancelled at any time after booking and prior to twelve (12) hours before the pickup time. In the event that the reservation is cancelled after six hours prior to the pickup time, the cancellation charge will continue to be the full fare of the reservation.